FAQ's
What products do you sell?
Caribe Swim offers swim-inspired apparel and accessories, including hoodies, t-shirts, sweatshirts, and lifestyle items designed for comfort and everyday wear.
How do I place an order?
Simply choose your product, select your size or options if applicable, click Add to Cart, and proceed to checkout. Follow the steps to enter your shipping and payment information securely.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation email with your purchase details. Please keep this email for your records.
How long does order processing take?
Orders are typically processed within 1–3 business days. Processing times may vary during high-volume periods or promotions.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Estimated delivery times are shown during checkout and in your shipping confirmation email.
Can I track my order?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Can I cancel my order?
Yes, you can cancel your order before it has been processed or shipped.
Please contact us as soon as possible at jeff@caribeswim.com
with your order number.
What if my item arrives damaged or incorrect?
Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us within a reasonable time and include photos of the issue so we can assist you.
How should I care for my apparel?
To keep your apparel looking its best, we recommend:
- Washing inside out
- Cold water wash
- Gentle cycle
- Air drying or low heat
Care instructions may also be listed on individual product pages.
How can I contact customer support?
Our customer service team is here to help.
- Email: jeff@caribeswim.com
- Phone: +1 404 922 8460
- Hours: Monday to Friday, 9:00 AM – 6:00 PM
- We respond within 24 hours
Where are you located?
Caribe Swim
5 Calle Mar De Bering
Carolina, Puerto Rico 00979
United States